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Answer what you can and we call you to set up the visit, usually within 1 to 2 business days. “Not sure” is a fine answer.
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Questions before we call? Call or text (909) 819-8394.
Call a Roofer
Before Your Adjuster
The Inland Empire gets hit hard by Santa Ana wind events, and most homeowners don't realize they've had roof damage until it rains. Missing shingles, cracked tile, lifted flashing, blown ridge caps, wind damage is real, it's coverable, and most people leave money on the table by not documenting it properly before the insurance adjuster arrives.
We have worked storm claims before, and here is where a roofer fits. We document the damage, write up what the repair actually involves, and if you want us there, we can be on site when your adjuster inspects to show them the damage and explain the repair. The claim itself stays between you and your insurance company. In California, negotiating a claim on a homeowner's behalf is a licensed public adjuster's job (or an attorney's), not a roofer's. Our job is the roof: what is damaged, what the repair involves, and proof of both. Whether you call us before filing or after you've already started, the goal is the same: the damage gets documented properly and nothing gets missed because nobody went up to look.
How It Works
- Call us first, before the adjuster, before you file. We inspect the roof and prepare a written report with before photos and damage documentation.
- Submit with your claim, a licensed contractor's written report strengthens your claim from the start.
- Adjuster visit, if you want us there, we can be on site when your adjuster inspects to show them the damage and explain what the repair involves. The claim itself stays between you and your insurance company.
- Repair or replacement, once the claim is approved, we handle the work from permit through final inspection.
Infrared Documentation for Claims
Wind damage is easy to photograph. Water that already got in is not, because by the time it shows on a ceiling it has been traveling through the framing for a while and the stain is nowhere near the entry point. On storm calls we run an infrared thermal survey before we write anything down. The camera reads temperature, and wet material reads cold, so the infrared scan maps how far the water actually spread instead of leaving an adjuster to guess from one stain.
Then we confirm it from the attic, because an infrared image on its own is a lead and not a finding. That pairing, an infrared scan plus dated photos of the same spot from below, is the difference between a claim file an adjuster can act on and a story.
What Santa Ana Winds Do to Roofs
Santa Ana winds are the most common cause of residential roof damage in the Inland Empire. Gusts regularly exceed 50-60 mph in our area, enough to lift and displace shingles, crack or shift tile, pull flashing away from walls, and blow debris that punctures or scours roofing material.
The damage isn't always obvious from the ground. A few displaced shingles or a lifted flashing section won't be visible until the next rain, and by then you've got a leak and potential water damage inside. A post-storm inspection costs you nothing and could save you a significant repair bill down the road.
Frequently Asked Questions
Call a roofer first. Having a professional inspection and written report before the adjuster visits puts you in a stronger position. Once you have documentation in hand, then file the claim.
Most standard homeowners policies cover wind damage including Santa Ana wind events. The key is documenting the damage properly and establishing that it was caused by the storm. That's where having a licensed contractor's report helps.
It's not necessarily over. A detailed written report from a licensed contractor can be used to support a re-inspection request or appeal. Call us and we'll walk through the situation with you.
We prioritize post-storm inspections. In most cases we can get out within 1-2 business days. For active leaks or emergency situations, call us directly at (909) 819-8394.